of the training undertaken by business is quite reactive and carried out for some
The glossy brochure
which arrives at a time when Sally has been complaining about the job, or pay,
or both. The leadership course which "seems like a good idea". Well,
we always want to improve leadership. The reward for hard working staff. The idea
that we had better do some training because successful companies seem to do it
and we've read that good employees are likely to stay if we provide training.
While we would always be supportive of business developing staff, it seems that
much effort and expense is misdirected. How can we avoid this mistake?
we start with identifying what knowledge skills or behaviour we need after the
training, then we are going to stand more chance of being on the right track.
These training needs may arise from your business plans, performance management
process, recruitment needs or even a systematic approach to identifying the training
and development needs of the business. They may also arise from individual requests.
All too often they are listed as vague
programs rather than specific outcomes. For example, many performance appraisals
will list "Excel skills" as a training objective. A more effective way
of addressing this is define exactly what is required e.g. "to be able to
enter key statistical formulae and produce graphs showing sales trends by product."
The secret to making sure the training
investment is worthwhile is to determine what it is you want to achieve. This
is best done by spending time writing very clear training objectives.
usually take the form of "At the end of the training/development program,
the participant will be able to"
example, a training need may be identified as situational awareness. The objective
may then be written as: "At the end of the training program, the participant
will be able to describe, in a systematic and objective way, a business situation
and list the various factors impacting on it, and their possible consequences."
training objective for "innovation" may be written as: "At the
end of the training program, the participant will be able to use a number of techniques
to draw together possible unrelated resources to develop solutions to problems
or implement improvements."
training courses are not the only option. Once a need has been clearly defined
we may find there a are a number of ways to meet it. Enlisting the help of someone
who already has the required skill and ability to coach the trainee is an often
overlooked source of development. There are also inexpensive books, CDs/DVDs and
other materials available including online courses that can be very effective.
creative approach to training and development starts with defining what you want
and being proactive rather than reactive.
is also valuable to follow up some weeks or months after the training to review
how the outcomes are being put into practice. This reinforces the value put on
the training and helps assess how well a particular method has worked and judge
whether to use it again to meet a similar need elsewhere.
Paul Phillips is a Director of Horizon
Management Group; a specialist human resource management consulting firm. He has
over 30 years experience in HR and, while based in Australia, has worked in a
number of overseas locations. www.horizonmg.com.
Trial an Australian-built
training needs analysis online survey tool:
is an Australian built online feedback and survey tool used extensively by Australian
and New Zealand based organisations to conduct online training needs analysis.
The tool can also be used by HR to conduct cost effective staff climate surveys,
exit interviews, and 'new starter' feedback surveys to name a few popular uses.
complete the form below to arrange your FREE custom-branded training needs analysis
survey demonstration and a PeoplePulse pricing and information sheet.
completing the form below, a PeoplePulse representative will contact you to discuss
your needs and current situation. From there we will set up your demo and arrange
a suitable time to show the system to you:
be assured that your correspondence with us is confidential. We will not divulge
email addresses or any other details you provide to outside sources.
above demonstration request form was powered by PeoplePulse.