training, training... After more than a quarter century in the human performance
improvement business, I still am amazed by the number of managers that believe
training is the solution to all their problems. Recently a survey indicated that
over 82% of managers that responded indicated their people need training, or the
company would not reach its targets. As a speaker and seminar leader, one would
think those results would be encouraging. To a point, they are. However, there
are many other variables that might be causing a persons performance to
be less than desired.
One of the first questions I
ask of people requesting my services is; What do they need? Most often,
they reply the organization needs some customer service training, teambuilding,
or leadership development. Then I ask: Why? The response to this question
usually includes something like; The leadership team thinks its important.
again I ask: Why? Do you see a pattern here? How do I know what they
need? Very often, managers (and that includes HR and Training Managers) have failed
to complete a training needs assessment. Whether formal or informal, an assessment
of training and developmental needs must be completed.
results from a needs analysis will describe the gap between the current performance
and the desired performance. Whats next? Once the needs have been identified,
then the type of training delivery must be selected. The recent stampede to computer
based training (CBT) and distance learning (DL) has slowed somewhat. As more companies
and organizations experience unsatisfactory results, CBT and DL are losing some
of their luster. While they most often offer a lower cost solution to meet the
training need, CBT and DL often fail to deliver any change in performance.
the record, if a training needs analysis has not been accomplished and measurements
have not been established, the selection of the type of training is not very important.
In other words, if you dont have a clear picture of where you are, or where
you are going, any bus will take you there. The more specific the training needs
analysis is and the more complete the training plan is, the more successful the
training initiative will be.
can I get great training?
being said, great classroom training is difficult to find. Many people think they
are trainers because they believe they have the ability to entertain
an audience and receive good reviews from the smiley face feedback sheets. Fact
is, there are few great trainers that can truly help close the gap between current
and desired performance. Organizations need to seek out the truly professional
trainers, whether within or outside their organization.
performance improvement is not about flashy presentation, slick interactive computer
program, glossy text books, or dynamic speaking. Its all about what
they need and getting it.
Trial an Australian-built
training needs analysis online survey tool:
is an Australian built online feedback and survey tool used extensively by Australian
and New Zealand based organisations to conduct online training needs analysis.
The tool can also be used by HR to conduct cost effective staff climate surveys,
exit interviews, and 'new starter' feedback surveys to name a few popular uses.
complete the form below to arrange your FREE custom-branded training needs analysis
survey demonstration and a PeoplePulse pricing and information sheet.
completing the form below, a PeoplePulse representative will contact you to discuss
your needs and current situation. From there we will set up your demo and arrange
a suitable time to show the system to you:
be assured that your correspondence with us is confidential. We will not divulge
email addresses or any other details you provide to outside sources.
above demonstration request form was powered by PeoplePulse.